Shipping policy
shipping rates
Belgium: we use Bpost for shipping in Belgium. Shipping rate 8€, free shipping above 250€
Spain: we use UPS. Shipping rate 8€, free shipping above 250€
rest of Europe: shipping done by UPS, standard fee 15€, free shipping on orders above 400€.
orders are shipped from Monday to Friday always within 48hours from time of purchase.
you will receive an email as soon as your order has been shipped and it is on its way.
delivery time
Belgium
It takes from 24-48 hours
Spain and rest of Europe
It takes 3 hours to 5 days depending on the country
immediate tracking code provided and follow up on your order available at all times
Shipping policy
A) Place and delivery method
The products will be sent to the shipping address that the customer has indicated during the process of purchase. Deliveries are notified to the customer via email.
B) Delivery time and costs
The delivery time will depend on the place of delivery. Delivery times are calculated based on the delivery times provided by the supplier. These terms may vary depending on the destination and do not include holidays or weekends.If there is a delay in delivery due to force majeure, while the product is in the process of being delivered, the customer will be informed of this circumstance and that, in this case, the costs arising from a possible cancellation request will be at your expense.
Each delivery is considered carried out from the moment in which the shipping company puts the product at the disposal of the customer. Signature is required at delivery.
C) Issues to be taken into account at the time of delivery
It is the responsibility of the recipient of the product to check the shipments upon arrival, express the observations and present all the claims at the same time of receipt or within 48 hours of receiving the package, he may even reject the package, if the latter is likely to have been opened or if it shows clear signs of deterioration. Comments or complaints must be sent to tressiszero to the email hello@tressiszero.com.
If the products delivered are not in conformity with nature or quality with respect to those acquired on the website www.tressiszero.com and indicated in the email to issue the order, the customer must make their claims within 48 hours after delivery by addressing tressiszero to email hello@tressiszero.com.
Check our Return policy!
